Shipping, Return and privacy policy

Privacy Policy
What confidential information is collected? (name, email, phone number, address etc)
Minimum info is collected so that we are able to deliver your order.

Is this information collected just for the purposes of providing and delivering the order etc?
It’s just only requested so that we can deliver the orders.

Do you pass these details on to any third parties?
We don’t pass any details onto any third parties.

Credit card transactions are processed securely and no card details stored.
We don’t store any card details.

Placing orders:
Deep Cycle Systems is dedicated in providing the best products and service possible. Use the following information to help you through the buying & ordering process.

Order Placement:
We encourage you to place your orders via our secure online ordering system. That way we can ensure the best possible prices and fastest turnaround. Free delivery to all major cities including Hobart, Melbourne, Sydney, Brisbane, Adelaide & Perth. Darwin is not considered a major city as far the logistics companies are concerned, freight to Darwin is typically 3 times the price compared to Perth. Any orders going to Darwin will be quoted a freight fee separately once the order is received, before the order is dispatched.

Any warranty items must be returned to us first for assessment before any replacements are arranged under warranty.

Method of Payment:
Credit cards: Visa Or Mastercards, 128 bit SSL encryption 100% Safety Guarantee via PayPal secure gateway.

•EFT (Electronic Fund Transfer): simply select this payment method during the ordering process and you can then log into your personal online banking to do the EFT our banking details below:

Bank: Westpac

BSB: 732114

ACC: 517343

Reference: please note your “order number”.

By Email:
sales@deepcyclesystems.com.au

By Phone:
We do not accept phone orders, they need to be placed via our website or emailed.

Return Policy
Return Process

If (a) you change your mind within 30 days of shipment from us; or (b) upon delivery you discover that a product has any defects or is broken or damaged (“DOA”); or (c) after correctly installing and using your product you think it is defective, then please email us immediately – info@deepcyclesystems.com.au and we will be in touch.
We might require you to take photos of the product and email them to us. If you believe your product is not-working properly or might be defective we might require you to undertake some tests and email us information to enable us to assess the product, this might include charging and discharging batteries, providing us with voltage readings and screenshots from our companion diagnostic App (available for download from the Apple App Store and Google Play Store). We will then promptly assess the product and advise you if we believe it is defective, broken or damaged or accept your change of mind request and if so we will authorise you to return it to us (“Return Authorisation”).

You are responsible for the cost of shipping the product back to us. We will pay for the cost of shipping an exchanged or repaired product back to you. If shipping to or from outside Australia, then you are responsible for the cost of shipping, including any insurances, taxes, duties or customs. These costs are not refundable by us.
We recommend that you obtain proof of postage to track your return as we cannot accept responsibility for items lost in transit. Please contact your delivery provider to locate your parcel.

You must provide us with your proof of purchase (e.g. your receipt, online tax invoice, credit card or bank statements). Any refund will be provided via the same method of payment as the original purchase.

Installation instructions on how to use and or install your product(s) are documented on each product page on our website. Be sure to read these instructions carefully before installing or operating your product(s), as we cannot accept returns or provide repairs, refunds or exchanges because of your or your installer’s acts, omissions, misuse or negligence.

Change of mind and DOA

If we provide you with a Return Authorisation because you change your mind, or the product is DOA then we will provide you with your choice of a product exchange or a full refund (less any restocking fee, shipping, taxes, duties or customs fees). However, we cannot accept the return of used items if you change your mind or the product is DOA.
You must return your unused and unaltered product(s) in its original packaging with all inclusions. Products returned after 7 days of shipment from us will incur a restocking fee equal to 20% of the products price, which will be deducted from any refund or charged to you upon exchange. After 30 days of shipment from us returns will not be accepted by us if you change your mind or you allege it is DOA.

Defective Products

Our products are guaranteed against defects for various periods as described on each products webpage.
If we provide you with a Return Authorisation because the product is defective then we will either repair or exchange the product or provide you with refund (less any shipping, taxes, duties or customs fees).
Despite the foregoing, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Policy last updated 14th JUNE 2021.